Dec 8, 2020
Consulting has, historically, always been an industry in which sales were highly relationship-driven; and as a consequence of that, marketing teams within consulting firms have sometimes struggled to demonstrate their ROI to the rest of the business. Now that COVID-19 has created a situation in which partners aren’t...
Nov 24, 2020
Regular listeners of the podcast will know that we have a longstanding interest in how emerging technologies could shape the future of the professional services industry. So we’re delighted to be joined for this episode by Lorien Pratt—an AI expert with a long track record of pioneering new developments within the...
Nov 10, 2020
Even prior to the pandemic, the ambition of becoming truly customer-centric was high up on the agendas of leading businesses across a wide range of sectors—in both the B2B and B2C space. COVID-19 has created a new sense or urgency around those ambitions; many organisations have come to realise that their ability to...
Oct 27, 2020
It’s fair to say that organisations have never before been more conscious of the critical two way dependencies between themselves and their workforces. On the one hand, businesses are having to think about how they can keep their people safe and do right by their employees; on the other, those same businesses are...
Oct 13, 2020
Regular listeners of the podcast will have frequently heard us address the thorny topic of value in the professional services industry; today, we apply that thinking to the world of audit. Non-discretionary work like audit isn’t always seen as “value-generating” in quite the same way that discretionary...